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Dynamics 365, Customer Service, Service Scheduling

Service Scheduling in D365 Customer Service – Walkthrough

I created a Service “Car Repair” but wanted it to require specific sets of resources. For instance, either one “Expert”, two “Novices” or one “Newbie”…

Dynamics 365, Customer Service, Service Scheduling

Service Scheduling in Dynamics 365 Customer Service – Introduction

Service Scheduling provides a set of features that allow you to seamlessly manage your service activities, by planning and scheduling activities to your resources, while…

Dynamics 365, Maker Portal, PowerApps

Customize Dynamics 365 CE in PowerApps Maker Portal

Alongside PowerApps’s introduction, a new designer portal (PowerApps Maker Portal) was released, allowing you to customize and extend all Dynamics 365 apps within a Common…

Dynamics 365, IoT

IoT in Dynamics 365: Connected Field Service

The concept of Internet of Things, also known as IoT, can be easily defined as connecting “things” to the internet, just like the name suggests.…

Dynamics 365, Cloud, On Premise

Dynamics 365 Online vs. On-Premise in 2020

The “never-ending” battle of cloud vs on-premise systems presents a truly, persistent, challenge. Steve Jobs once said: “It’s faster in every case to talk to…

Marketing, Dynamics 365

What is Dynamics 365 for Marketing?

Over the past few years, the concept Customer Relationship Management has been changing, across the multiple options available on the market. For the most part,…